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$31.34
{"Id":24195457,"Title":"Psychology of Gift-Giving","Authors":["Stauss, Bernd"],"ShortTitle":"Psychology of Gift-Giving","Author":"Stauss, Bernd","Ean":"9783662663929","Isbn":"3662663929","Publisher":"Springer","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4818688],"CategoryIds":[793,911],"FormatId":2,"FamilyId":null,"SeriesId":null,"LanguageId":56,"PriceMin":31.34,"PriceMax":31.34,"Desirability":2,"PublicationDate":"2023-01-05T00:00:00","Join":null}
$18.99
{"Id":21042246,"Title":"Wenn Thomas Mann Ihr Kunde W\u00E4re: Lektionen F\u00FCr Servicemanager","Authors":["Stauss, Bernd"],"ShortTitle":"Wenn Thomas Mann Ihr Kunde W\u00E4re: Lektionen F\u00FCr Servicemanager","Author":"Stauss, Bernd","Ean":"9783834940308","Isbn":"3834940305","Publisher":"Springer Pg","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[908288],"CategoryIds":[435,436],"FormatId":1,"FamilyId":3790340,"SeriesId":null,"LanguageId":68,"PriceMin":18.99,"PriceMax":18.99,"Desirability":1,"PublicationDate":"2012-06-27T00:00:00","Join":null}
$18.99
{"Id":20745832,"Title":"Das Perfekte Geschenk: Zur Psychologie Des Schenkens","Authors":["Stauss, Bernd"],"ShortTitle":"Das Perfekte Geschenk: Zur Psychologie Des Schenkens","Author":"Stauss, Bernd","Ean":"9783662636190","Isbn":"3662636190","Publisher":"Springer","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4818688],"CategoryIds":[793,911],"FormatId":2,"FamilyId":null,"SeriesId":null,"LanguageId":68,"PriceMin":18.99,"PriceMax":18.99,"Desirability":1,"PublicationDate":"2021-09-02T00:00:00","Join":null}
Qualitätsmanagement Und Zertifizierung: Von Din ISO 9000 Zum Total Quality Management
Stauss, Bernd
Paperback
$59.99
{"Id":20312925,"Title":"Qualit\u00E4tsmanagement Und Zertifizierung: Von Din ISO 9000 Zum Total Quality Management","Authors":["Stauss, Bernd"],"ShortTitle":"Qualit\u00E4tsmanagement Und Zertifizierung: Von Din ISO 9000 Zum Total Quality\u2026","Author":"Stauss, Bernd","Ean":"9783409138208","Isbn":"340913820X","Publisher":"Gabler Verlag","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12602215],"CategoryIds":[432,435],"FormatId":2,"FamilyId":null,"SeriesId":null,"LanguageId":68,"PriceMin":59.99,"PriceMax":59.99,"Desirability":0,"PublicationDate":"1994-06-01T00:00:00","Join":null}
$74.99
{"Id":21040418,"Title":"Aktuelle Forschungsfragen Im Dienstleistungsmarketing","Authors":["Stauss, Bernd"],"ShortTitle":"Aktuelle Forschungsfragen Im Dienstleistungsmarketing","Author":"Stauss, Bernd","Ean":"9783834911612","Isbn":"3834911615","Publisher":"Gabler Verlag","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12602215],"CategoryIds":[435,436],"FormatId":2,"FamilyId":null,"SeriesId":302488,"LanguageId":68,"PriceMin":74.99,"PriceMax":74.99,"Desirability":0,"PublicationDate":"2008-12-11T00:00:00","Join":null}
Effective Complaint Management: The Business Case for Customer Satisfaction
Stauss, Bernd
Seidel, Wolfgang
Hardcover
$99.99
{"Id":20243948,"Title":"Effective Complaint Management: The Business Case for Customer Satisfaction","Authors":["Stauss, Bernd","Seidel, Wolfgang"],"ShortTitle":"Effective Complaint Management: The Business Case for Customer Satisfaction","Author":"Stauss, Bernd","Ean":"9783319987040","Isbn":"3319987046","Publisher":"Springer Nature","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4818688,4818689],"CategoryIds":[430,435],"FormatId":1,"FamilyId":null,"SeriesId":297990,"LanguageId":56,"PriceMin":99.99,"PriceMax":99.99,"Desirability":1,"PublicationDate":"2019-02-18T00:00:00","Join":null}
$79.99
{"Id":21042552,"Title":"Dienstleistungsinnovationen: Forum Dienstleistungsmanagement","Authors":["Bruhn, Manfred","Stauss, Bernd"],"ShortTitle":"Dienstleistungsinnovationen: Forum Dienstleistungsmanagement","Author":"Bruhn, Manfred","Ean":"9783834943798","Isbn":"3834943797","Publisher":"Springer Pg","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4785678,908288],"CategoryIds":[429,430,436],"FormatId":2,"FamilyId":109704,"SeriesId":592138,"LanguageId":68,"PriceMin":79.99,"PriceMax":79.99,"Desirability":0,"PublicationDate":"2012-10-16T00:00:00","Join":null}
Serviceorientierung Im Unternehmen: Forum Dienstleistungsmanagement
Bruhn, Manfred
Stauss, Bernd
Hardcover
$99.99
{"Id":21041277,"Title":"Serviceorientierung Im Unternehmen: Forum Dienstleistungsmanagement","Authors":["Bruhn, Manfred","Stauss, Bernd"],"ShortTitle":"Serviceorientierung Im Unternehmen: Forum Dienstleistungsmanagement","Author":"Bruhn, Manfred","Ean":"9783834917737","Isbn":"3834917737","Publisher":"Springer Nature","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4785678,908288],"CategoryIds":[430,436],"FormatId":1,"FamilyId":null,"SeriesId":592138,"LanguageId":68,"PriceMin":99.99,"PriceMax":99.99,"Desirability":0,"PublicationDate":"2010-02-24T00:00:00","Join":null}
$195.99
{"Id":21042735,"Title":"Electronic Services: Dienstleistungsmanagement Jahrbuch 2002","Authors":["Bruhn, Manfred","Stauss, Bernd"],"ShortTitle":"Electronic Services: Dienstleistungsmanagement Jahrbuch 2002","Author":"Bruhn, Manfred","Ean":"9783834944177","Isbn":"3834944173","Publisher":"Springer Pg","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4785678,908288],"CategoryIds":[430,435],"FormatId":2,"FamilyId":11650287,"SeriesId":592138,"LanguageId":68,"PriceMin":195.99,"PriceMax":195.99,"Desirability":0,"PublicationDate":"2012-09-19T00:00:00","Join":null}
Beschwerdemanagement Excellence: State-Of-The-Art Und Herausforderungen Der Beschwerdemanagement-PRAXIS in Deutschland
Schöler, Andreas
Stauss, Bernd
Paperback
$459.00
{"Id":20312177,"Title":"Beschwerdemanagement Excellence: State-Of-The-Art Und Herausforderungen Der Beschwerdemanagement-PRAXIS in Deutschland","Authors":["Sch\u00F6ler, Andreas","Stauss, Bernd"],"ShortTitle":"Beschwerdemanagement Excellence: State-Of-The-Art Und Herausforderungen\u2026","Author":"Sch\u00F6ler, Andreas","Ean":"9783409123839","Isbn":"3409123830","Publisher":"Gabler Verlag","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4202969,12602215],"CategoryIds":[430,435],"FormatId":2,"FamilyId":null,"SeriesId":null,"LanguageId":68,"PriceMin":459.0,"PriceMax":459.0,"Desirability":0,"PublicationDate":"2003-01-30T00:00:00","Join":null}
$139.99
{"Id":20312951,"Title":"Dienstleistungscontrolling: Forum Dienstleistungsmanagement","Authors":["Bruhn, Manfred","Stauss, Bernd"],"ShortTitle":"Dienstleistungscontrolling: Forum Dienstleistungsmanagement","Author":"Bruhn, Manfred","Ean":"9783409143158","Isbn":"3409143157","Publisher":"Gabler Verlag","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4785678,12602215],"CategoryIds":[429,430,436],"FormatId":1,"FamilyId":109704,"SeriesId":592138,"LanguageId":68,"PriceMin":139.99,"PriceMax":139.99,"Desirability":0,"PublicationDate":"2006-03-27T00:00:00","Join":null}
Internationalisierung Von Dienstleistungen: Forum Dienstleistungsmanagement
Bruhn, Manfred
Stauss, Bernd
Paperback
$89.99
{"Id":20244948,"Title":"Internationalisierung Von Dienstleistungen: Forum Dienstleistungsmanagement","Authors":["Bruhn, Manfred","Stauss, Bernd"],"ShortTitle":"Internationalisierung Von Dienstleistungen: Forum Dienstleistungsmanagement","Author":"Bruhn, Manfred","Ean":"9783322908674","Isbn":"3322908674","Publisher":"Gabler Verlag","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4785678,12602215],"CategoryIds":[430,436],"FormatId":2,"FamilyId":4533932,"SeriesId":null,"LanguageId":68,"PriceMin":89.99,"PriceMax":89.99,"Desirability":0,"PublicationDate":"2012-06-02T00:00:00","Join":null}
Dienstleistungsmanagement Jahrbuch 2001: Interaktionen Im Dienstleistungsbereich
Bruhn, Manfred
Stauss, Bernd
Paperback
$64.99
{"Id":20245267,"Title":"Dienstleistungsmanagement Jahrbuch 2001: Interaktionen Im Dienstleistungsbereich","Authors":["Bruhn, Manfred","Stauss, Bernd"],"ShortTitle":"Dienstleistungsmanagement Jahrbuch 2001: Interaktionen Im\u2026","Author":"Bruhn, Manfred","Ean":"9783322912855","Isbn":"332291285X","Publisher":"Gabler Verlag","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4785678,12602215],"CategoryIds":[430,432,436],"FormatId":2,"FamilyId":null,"SeriesId":null,"LanguageId":68,"PriceMin":64.99,"PriceMax":64.99,"Desirability":0,"PublicationDate":"2012-06-15T00:00:00","Join":null}
Dienstleistungsmanagement Jahrbuch 2000: Kundenbeziehungen Im Dienstleistungsbereich
Bruhn, Manfred
Stauss, Bernd
Paperback
$59.99
{"Id":20245150,"Title":"Dienstleistungsmanagement Jahrbuch 2000: Kundenbeziehungen Im Dienstleistungsbereich","Authors":["Bruhn, Manfred","Stauss, Bernd"],"ShortTitle":"Dienstleistungsmanagement Jahrbuch 2000: Kundenbeziehungen Im\u2026","Author":"Bruhn, Manfred","Ean":"9783322904157","Isbn":"3322904156","Publisher":"Gabler Verlag","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4785678,12602215],"CategoryIds":[430,432,436],"FormatId":2,"FamilyId":null,"SeriesId":null,"LanguageId":68,"PriceMin":59.99,"PriceMax":59.99,"Desirability":0,"PublicationDate":"2012-05-27T00:00:00","Join":null}
$149.00
{"Id":21040909,"Title":"Dienstleistungsmarken: Forum Dienstleistungsmanagement","Authors":["Bruhn, Manfred","Stauss, Bernd"],"ShortTitle":"Dienstleistungsmarken: Forum Dienstleistungsmanagement","Author":"Bruhn, Manfred","Ean":"9783834906090","Isbn":"3834906093","Publisher":"Gabler Verlag","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4785678,12602215],"CategoryIds":[429,430,436],"FormatId":1,"FamilyId":109704,"SeriesId":592138,"LanguageId":68,"PriceMin":149.0,"PriceMax":149.0,"Desirability":0,"PublicationDate":"2008-03-13T00:00:00","Join":null}
$139.99
{"Id":21040358,"Title":"Kundenintegration: Forum Dienstleistungsmanagement","Authors":["Bruhn, Manfred","Stauss, Bernd"],"ShortTitle":"Kundenintegration: Forum Dienstleistungsmanagement","Author":"Bruhn, Manfred","Ean":"9783834910271","Isbn":"3834910279","Publisher":"Gabler Verlag","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4785678,12602215],"CategoryIds":[430,436],"FormatId":1,"FamilyId":null,"SeriesId":592138,"LanguageId":68,"PriceMin":139.99,"PriceMax":139.99,"Desirability":0,"PublicationDate":"2009-02-26T00:00:00","Join":null}
$90.99
{"Id":20245205,"Title":"Dienstleistungsqualit\u00E4t: Konzepte -- Methoden -- Erfahrungen","Authors":["Bruhn, Manfred","Stauss, Bernd"],"ShortTitle":"Dienstleistungsqualit\u00E4t: Konzepte -- Methoden -- Erfahrungen","Author":"Bruhn, Manfred","Ean":"9783322911599","Isbn":"3322911594","Publisher":"Gabler Verlag","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4785678,12602215],"CategoryIds":[429,430,436],"FormatId":2,"FamilyId":2835146,"SeriesId":null,"LanguageId":68,"PriceMin":90.99,"PriceMax":90.99,"Desirability":0,"PublicationDate":"2012-05-19T00:00:00","Join":null}
Wertschöpfungsprozesse Bei Dienstleistungen: Forum Dienstleistungsmanagement
Bruhn, Manfred
Stauss, Bernd
Paperback
$195.99
{"Id":21042687,"Title":"Wertsch\u00F6pfungsprozesse Bei Dienstleistungen: Forum Dienstleistungsmanagement","Authors":["Bruhn, Manfred","Stauss, Bernd"],"ShortTitle":"Wertsch\u00F6pfungsprozesse Bei Dienstleistungen: Forum\u2026","Author":"Bruhn, Manfred","Ean":"9783834944139","Isbn":"3834944130","Publisher":"Gabler Verlag","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4785678,12602215],"CategoryIds":[430,435,436],"FormatId":2,"FamilyId":3797349,"SeriesId":592138,"LanguageId":68,"PriceMin":195.99,"PriceMax":195.99,"Desirability":0,"PublicationDate":"2012-09-24T00:00:00","Join":null}
Dienstleistungsnetzwerke: Dienstleistungsmanagement Jahrbuch 2003
Bruhn, Manfred
Stauss, Bernd
Paperback
$125.99
{"Id":20244913,"Title":"Dienstleistungsnetzwerke: Dienstleistungsmanagement Jahrbuch 2003","Authors":["Bruhn, Manfred","Stauss, Bernd"],"ShortTitle":"Dienstleistungsnetzwerke: Dienstleistungsmanagement Jahrbuch 2003","Author":"Bruhn, Manfred","Ean":"9783322902917","Isbn":"3322902919","Publisher":"Gabler Verlag","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4785678,12602215],"CategoryIds":[429,430,436],"FormatId":2,"FamilyId":109704,"SeriesId":null,"LanguageId":68,"PriceMin":125.99,"PriceMax":125.99,"Desirability":0,"PublicationDate":"2012-05-07T00:00:00","Join":null}
$76.99
{"Id":21017000,"Title":"Service Quality and Management","Authors":["Lemmink, Jos","Kunst, Paul","Stauss, Bernd"],"ShortTitle":"Service Quality and Management","Author":"Lemmink, Jos","Ean":"9783824467808","Isbn":"3824467801","Publisher":"Deutscher Universitatsverlag","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[5232701,5232702,12602215],"CategoryIds":[435],"FormatId":2,"FamilyId":null,"SeriesId":302488,"LanguageId":56,"PriceMin":76.99,"PriceMax":76.99,"Desirability":1,"PublicationDate":"1999-04-15T00:00:00","Join":null}