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$13.93
{"Id":19389329,"Title":"Designing Complaint Handling and Service Recovery Strategies","Authors":["Wirtz Jochen"],"ShortTitle":"Designing Complaint Handling and Service Recovery Strategies","Author":"Wirtz Jochen","Ean":"9781944659394","Isbn":"1944659390","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[430,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":3,"PublicationDate":"2017-10-01T00:00:00","Join":null}
$13.93
{"Id":19389249,"Title":"Pricing Services and Revenue Management","Authors":["Wirtz Jochen"],"ShortTitle":"Pricing Services and Revenue Management","Author":"Wirtz Jochen","Ean":"9781944659189","Isbn":"1944659188","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[435,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":2,"PublicationDate":"2017-08-17T00:00:00","Join":null}
$13.93
{"Id":19389262,"Title":"Designing Customer Service Processes","Authors":["Wirtz Jochen"],"ShortTitle":"Designing Customer Service Processes","Author":"Wirtz Jochen","Ean":"9781944659240","Isbn":"1944659242","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[435,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":2,"PublicationDate":"2017-08-31T00:00:00","Join":null}
$13.93
{"Id":19389270,"Title":"Balancing Capacity and Demand in Service Operations","Authors":["Wirtz Jochen"],"ShortTitle":"Balancing Capacity and Demand in Service Operations","Author":"Wirtz Jochen","Ean":"9781944659271","Isbn":"1944659277","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[435,436],"FormatId":2,"FamilyId":7375896,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-09-10T00:00:00","Join":null}
$13.93
{"Id":19389301,"Title":"Managing People for Service Advantage","Authors":["Wirtz Jochen"],"ShortTitle":"Managing People for Service Advantage","Author":"Wirtz Jochen","Ean":"9781944659332","Isbn":"1944659331","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[435,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-09-25T00:00:00","Join":null}
$13.93
{"Id":19389238,"Title":"Positioning Services in Competitive Markets","Authors":["Wirtz Jochen"],"ShortTitle":"Positioning Services in Competitive Markets","Author":"Wirtz Jochen","Ean":"9781944659127","Isbn":"1944659129","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-08-06T00:00:00","Join":null}
$13.93
{"Id":19389244,"Title":"Developing Service Products and Brands","Authors":["Wirtz Jochen"],"ShortTitle":"Developing Service Products and Brands","Author":"Wirtz Jochen","Ean":"9781944659158","Isbn":"1944659153","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[430,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-08-10T00:00:00","Join":null}
$13.93
{"Id":19389321,"Title":"Managing Customer Relationships and Building Loyalty","Authors":["Wirtz Jochen"],"ShortTitle":"Managing Customer Relationships and Building Loyalty","Author":"Wirtz Jochen","Ean":"9781944659363","Isbn":"1944659366","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[430,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-09-28T00:00:00","Join":null}
$13.93
{"Id":19389257,"Title":"Service Marketing Communications","Authors":["Wirtz Jochen"],"ShortTitle":"Service Marketing Communications","Author":"Wirtz Jochen","Ean":"9781944659219","Isbn":"1944659218","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-08-24T00:00:00","Join":null}
$13.93
{"Id":19389282,"Title":"Crafting the Service Environment","Authors":["Wirtz Jochen"],"ShortTitle":"Crafting the Service Environment","Author":"Wirtz Jochen","Ean":"9781944659301","Isbn":"1944659307","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[435,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-09-14T00:00:00","Join":null}
$13.93
{"Id":19389355,"Title":"Service Quality and Productivity Management","Authors":["Wirtz Jochen"],"ShortTitle":"Service Quality and Productivity Management","Author":"Wirtz Jochen","Ean":"9781944659424","Isbn":"1944659420","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[435,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-10-16T00:00:00","Join":null}
$68.60
{"Id":19389097,"Title":"Winning in Service Markets","Authors":["Wirtz Jochen"],"ShortTitle":"Winning in Service Markets","Author":"Wirtz Jochen","Ean":"9781944659059","Isbn":"1944659056","Publisher":"Wspc (Us)","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[430,435],"FormatId":2,"FamilyId":11915426,"SeriesId":null,"LanguageId":56,"PriceMin":68.6,"PriceMax":68.6,"Desirability":0,"PublicationDate":"2016-12-02T00:00:00","Join":null}
$13.93
{"Id":19389372,"Title":"Building a World Class Service Organization","Authors":["Wirtz Jochen"],"ShortTitle":"Building a World Class Service Organization","Author":"Wirtz Jochen","Ean":"9781944659455","Isbn":"1944659455","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[435,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":0,"PublicationDate":"2017-11-10T00:00:00","Join":null}
$13.93
{"Id":19389236,"Title":"Understanding Service Consumers","Authors":["Wirtz Jochen"],"ShortTitle":"Understanding Service Consumers","Author":"Wirtz Jochen","Ean":"9781944659097","Isbn":"1944659099","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":0,"PublicationDate":"2017-07-27T00:00:00","Join":null}
$154.00
{"Id":19389091,"Title":"Winning in Service Markets","Authors":["Wirtz Jochen"],"ShortTitle":"Winning in Service Markets","Author":"Wirtz Jochen","Ean":"9781944659042","Isbn":"1944659048","Publisher":"Wspc (Us)","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[430,435],"FormatId":1,"FamilyId":11915426,"SeriesId":null,"LanguageId":56,"PriceMin":154.0,"PriceMax":154.0,"Desirability":0,"PublicationDate":"2016-12-02T00:00:00","Join":null}
$38.28
{"Id":29612124,"Title":"The Human-Agent Orchestrator","Authors":["Bornet, Pascal","Wirtz, Jochen"],"ShortTitle":"Human-Agent Orchestrator","Author":"Bornet, Pascal","Ean":"9798992833683","Isbn":"","Publisher":"Irreplaceable Publishing","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[458167,458166],"CategoryIds":[430,435,877],"FormatId":1,"FamilyId":null,"SeriesId":null,"LanguageId":56,"PriceMin":38.28,"PriceMax":38.28,"Desirability":75,"PublicationDate":"2026-05-04T00:00:00","Join":null}
Services Marketing: People, Technology, Strategy (Eighth Edition)
Wirtz, Jochen
Lovelock, Christopher
Paperback
$39.47
{"Id":19389080,"Title":"Services Marketing: People, Technology, Strategy (Eighth Edition)","Authors":["Wirtz, Jochen","Lovelock, Christopher"],"ShortTitle":"Services Marketing: People, Technology, Strategy (Eighth Edition)","Author":"Wirtz, Jochen","Ean":"9781944659011","Isbn":"1944659013","Publisher":"World Scientific Pub Co Inc","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4533462,618455],"CategoryIds":[430,436],"FormatId":2,"FamilyId":3021263,"SeriesId":null,"LanguageId":56,"PriceMin":39.47,"PriceMax":39.47,"Desirability":2,"PublicationDate":"2016-04-11T00:00:00","Join":null}
$104.99
{"Id":29516278,"Title":"Services Marketing: Menschen - Technologien - Strategien","Authors":["Wirtz, Jochen","Paluch, Stefanie"],"ShortTitle":"Services Marketing: Menschen - Technologien - Strategien","Author":"Wirtz, Jochen","Ean":"9783658520786","Isbn":"3658520787","Publisher":"Springer Gabler","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[458166,5248049],"CategoryIds":[430,436],"FormatId":2,"FamilyId":null,"SeriesId":null,"LanguageId":68,"PriceMin":104.99,"PriceMax":104.99,"Desirability":0,"PublicationDate":"2027-04-13T00:00:00","Join":null}
Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work, and Life
Bornet
Wirtz, Jochen
Davenport, Thomas H.
Paperback
$27.54
{"Id":27695171,"Title":"Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work, and Life","Authors":["Bornet","Wirtz, Jochen","Davenport, Thomas H."],"ShortTitle":"Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent\u2026","Author":"Bornet","Ean":"9798992833645","Isbn":"","Publisher":"Irreplaceable Publishing","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[934481,458166,180255],"CategoryIds":[430,617],"FormatId":2,"FamilyId":null,"SeriesId":null,"LanguageId":56,"PriceMin":27.54,"PriceMax":27.54,"Desirability":276,"PublicationDate":"2025-03-14T00:00:00","Join":null}
Intelligent Automation: Learn how to harness Artificial Intelligence to boost business & make our world more human
Barkin, Ian
Wirtz, Jochen
Bornet, Pascal
Paperback
$19.19
{"Id":1180315,"Title":"Intelligent Automation: Learn how to harness Artificial Intelligence to boost business \u0026 make our world more human","Authors":["Barkin, Ian","Wirtz, Jochen","Bornet, Pascal"],"ShortTitle":"Intelligent Automation: Learn how to harness Artificial Intelligence to\u2026","Author":"Barkin, Ian","Ean":"9798691819230","Isbn":"","Publisher":"Independently Published","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[458165,458166,458167],"CategoryIds":[617,877],"FormatId":2,"FamilyId":null,"SeriesId":null,"LanguageId":56,"PriceMin":19.19,"PriceMax":19.19,"Desirability":4,"PublicationDate":"2020-10-10T00:00:00","Join":null}