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Gérer les conflits avec la méthode Thomas-Kilmann
Paperback
Series: Surmonter La Tromperie: Guides Pratiques Pour Réparer Et Réinventer, Book 5
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Publisher: Independently Published
Published: Jul 26 2024
Pages: 190
Weight: 0.43
Height: 0.40 Width: 5.00 Depth: 8.00
Language: French
Chaque année, les conflits coûtent aux entreprises et organisations des milliards de dollars en perte de productivité, de créativité et de moral. Une étude menée par le CPP Global Human Capital Report révèle que 85% des employés rencontrent des conflits en milieu de travail, et que ces conflits, s'ils sont mal gérés, peuvent entraîner une diminution de 50% de l'efficacité des équipes. De plus, un rapport de l'Université de Harvard indique que les conflits non résolus peuvent provoquer jusqu'à 20% de turnover supplémentaire dans les équipes.
Face à ce constat alarmant, il devient impératif de développer des compétences efficaces pour la gestion des conflits. C'est précisément ce que propose ce livre: une exploration approfondie de la méthode Thomas-Kilmann, une approche éprouvée pour transformer les conflits en opportunités d'apprentissage et de croissance.
Découvrez les 5 styles clés de gestion des conflits:
- Compétition (8%): Gagnez à tout prix ? Ce style, bien que parfois efficace à court terme, peut nuire aux relations et laisser un goût amer.
- Collaboration (2%): Trouvez des solutions gagnant-gagnant ! Ce style idéal, mais difficile à mettre en oeuvre, requiert confiance et communication ouverte.
- Compromis (35%): Trouvez un terrain d'entente. Ce style, souvent utilisé par défaut, peut laisser des insatisfactions et des frustrations.
- Évitement (45%): Fuyez les conflits ? Ce style, bien que tentant, peut retarder les problèmes et les aggraver à long terme.
- Accommodation (10%): Cedez pour apaiser les tensions. Ce style, parfois nécessaire, peut vous amener à sacrifier vos besoins et intérêts.
Identifier votre style et l'adapter à chaque situation.
Ce livre vous propose un test pour identifier votre style dominant et vous guide pour développer une approche flexible, en utilisant les points forts de chaque style en fonction du contexte et des personnes impliquées.
Apprenez Ã
- Écouter activement et reformuler pour désamorcer les tensions.
- Identifier les intérêts sous-jacents de chaque partie.
- Créer un climat de confiance et de respect mutuel.
- Générer des options créatives pour des solutions gagnant-gagnant.
- Gérer vos émotions et celles des autres sous pression.
Ce livre vous donne les clés pour:
- Améliorer vos relations personnelles et professionnelles.
- Augmenter votre productivité et votre efficacité.
- Réduire le stress et créer un environnement de travail plus positif.
- Développer vos compétences en communication et en négociation.
Devenez un expert de la gestion des conflits et bâtissez des relations solides et durables.
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