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L'avenir de la gestion du fret
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ISBN10: 6207767179
ISBN13: 9786207767175
Publisher: Editions Notre Savoir
Published: Jul 8 2024
Pages: 76
Weight: 0.27
Height: 0.18 Width: 6.00 Depth: 9.00
Language: French
ISBN13: 9786207767175
Publisher: Editions Notre Savoir
Published: Jul 8 2024
Pages: 76
Weight: 0.27
Height: 0.18 Width: 6.00 Depth: 9.00
Language: French
Cette étude porte sur la perception par les clients des procédures de manutention des marchandises dans le complexe portuaire de Lagos, au Nigeria, et plus particulièrement dans le terminal à conteneurs d'Apapa et le terminal à conteneurs de Tin Can Island. L'objectif est de comprendre les niveaux de satisfaction des clients et d'identifier les facteurs influençant l'efficacité des terminaux. La recherche adopte une approche mixte, utilisant des enquêtes et des entretiens pour collecter des données auprès de 100 répondants, répartis de manière égale entre les deux terminaux. Le questionnaire comprend des éléments à l'échelle de Likert pour mesurer la satisfaction des clients, tandis que les entretiens fournissent des informations approfondies sur les expériences des participants. L'analyse des données fait appel à des statistiques descriptives et inférentielles pour évaluer la relation entre la satisfaction des clients et diverses variables démographiques/comportementales. Les résultats révèlent une association significative entre la satisfaction des clients et la perception des opérateurs de terminaux, APM Terminals recevant plus d'éloges en matière de durabilité environnementale. Les clients ont exprimé une plus grande satisfaction à l'égard d'APM Terminals pour divers aspects de la manutention des marchandises, ce qui indique que ses performances sont supérieures à celles du terminal à conteneurs de l'île de Tin can.
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