Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
From Spiritual Leadership to Customer Reviews

From Spiritual Leadership to Customer Reviews

Safaeimanesh, Farzad
Safaeimanesh, Shahrzad

Paperback

General Sociology

ISBN10: 6207996410
ISBN13: 9786207996414
Publisher: LAP Lambert Academic Publishing
Published: Jul 30 2024
Pages: 100
Weight: 0.35
Height: 0.24 Width: 6.00 Depth: 9.00
Language: English
Within the service industry, a company's influence on the quality of the service provided to external customers depends on its ability to maintain a greater degree of satisfaction among its internal customers, or staff. Superior external service quality ultimately results from higher internal service quality. Spiritual leadership and internal service quality influence customer reviews and perceptions by shaping employees' behavior, ensuring consistent service delivery, and fostering a customer-centric culture. Online customer reviews are considered electronic word-of-mouth (eWOM) to discover the customers' sentiments, opinions, attitudes, needs and wants, and emotions about the company's performance. They are a great part of information sources in the prospective customers' decision-making. This book provides a comprehensive examination of how spiritual leadership and customer reviews can synergistically enhance service quality in the service industries. It offers theoretical insights and practical guidance for academics, practitioners, and leaders aiming to foster a holistic approach to an excellent service.

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