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Computer Aided Service Engineering: Informationssysteme in Der Dienstleistungsentwicklung
Hardcover
ISBN13: 9783540208884
Publisher: Springer
Published: Jun 24 2004
Pages: 320
Weight: 1.41
Height: 0.75 Width: 6.14 Depth: 9.21
Language: German
Das Konzept des Service Engineering, das Vorgehensweisen und Methoden für die schnelle und effiziente Realisierung von Dienstleistungen bietet, findet zunehmend Verbreitung in der Praxis. Um die Verfahren möglichst gewinnbringend einsetzen zu können, gilt es, den Dienstleistungsprozess auch durch geeignete Informationssysteme zu unterstützen.
Das Buch gibt einen fundierten Einblick in aktuelle softwaretechnische Konzepte und beschreibt praktische Erfahrungen aus deren Anwendung bei Entwicklungsprojekten. Es richtet sich an Praktiker in Dienstleistungsunternehmen und öffentlichen Verwaltungen sowie an Mitarbeiter produzierender Unternehmen, die ihr Dienstleistungsangebot systematisieren und ausbauen wollen.
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