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Evaluation und Qualitätsentwicklung: Eine Grundlage für wirkungsorientiertes Qualitätsmanagement
Paperback
Series: Sozialwissenschaftliche Evaluations-Forschung, Book 5
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ISBN10: 3830916213
ISBN13: 9783830916215
Publisher: Waxmann Verlag Gmbh
Published: Apr 20 2023
Pages: 376
Weight: 0.99
Height: 0.78 Width: 5.83 Depth: 8.27
Language: German
ISBN13: 9783830916215
Publisher: Waxmann Verlag Gmbh
Published: Apr 20 2023
Pages: 376
Weight: 0.99
Height: 0.78 Width: 5.83 Depth: 8.27
Language: German
Die Themen Evaluation und Qualitätsmanagement sind bisher kaum miteinander verbunden. Insbesondere mit Blick auf die Qualitätsentwicklung in Nonprofit-Organsiationen (NPO) trägt das vorliegende Buch zur Überwindung dieses Defizits bei. Ausgehend von der Überlegung, dass die Qualität der von NPO erbrachten Leistungen vor allem im Erreichen der ursprünglich geplanten Wirkungen besteht, wird in diesem Buch die Optimierung von Wirkungen ins Zentrum einer theoretisch fundierten Evaluationskonzeption gerückt. Darauf aufbauend wird eine Methodik entwickelt mit der leistungs- und wirkungsbezogene Daten für eine rationale Programmsteuerung gewonnen werden können. Darüber hinaus werden aus der Konzeption Bewertungskriterien für die Evaluation abgeleitet. Diese lassen sich zu einem multidimensionalen Kriterienset zur Beurteilung der Qualität von NPO verdichten. Die hier präsentierte Evaluationskonzeption ist prinzipiell für alle Tätigkeitsfelder und alle Programmphasen einsetzbar. Zudem kann sie für den Aufbau von Monitoring-Systemen genutzt werden. Sie ist zwar auf die Erfordernisse und den situativen Kontext von NPO ausgerichtet, aber aufgrund ihrer Flexibilität auch für Organisationen des Profit-Sektors (Unternehmen) anwendbar.
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