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Unterrichtsstunde: Strategien zum Umgang mit schwierigen Gesprächspartnern am Telefon
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ISBN10: 3656688176
ISBN13: 9783656688174
Publisher: Grin Verlag
Published: Jul 4 2014
Pages: 20
Weight: 0.09
Height: 0.05 Width: 5.83 Depth: 8.27
Language: German
ISBN13: 9783656688174
Publisher: Grin Verlag
Published: Jul 4 2014
Pages: 20
Weight: 0.09
Height: 0.05 Width: 5.83 Depth: 8.27
Language: German
Unterrichtsentwurf aus dem Jahr 2008 im Fachbereich Didaktik für das Fach Deutsch - Pädagogik, Sprachwissenschaft, Note: 1, Landesinstitut für Lehrerbildung und Schulentwicklung Hamburg, Sprache: Deutsch, Abstract: Eine zentrale berufliche Tätigkeit der Sozialversicherungsfachangestellten ist die Information und Beratung von Kunden am Telefon. Bereits zu Beginn der Einheit schilderten die Schüler im Rahmen von Kommunikationsstörungen immer wieder Probleme im Umgang mit speziellen Kunden am Telefon, so dass die geplante Einheit einen nachweisbaren Praxisnutzen aufweist. Das Modul 1 Telefonieren ist im Bereich Kommunikation im Rahmenlehrplan für das Fach Sprache und Kommunikation für Berufsschulen vorgesehen. Im Zuge dieses Moduls sollen die Schüler u.a. Strategien zum Umgang mit unterschiedlichen Kundentypen im Rahmen von Telefonaten erlernen.
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