Sign-In
Cart
Von der geistlichen Führung zur Kundenbewertung
Paperback
Please select the version of book you would like to purchase.
ISBN10: 6207994590
ISBN13: 9786207994595
Publisher: Verlag Unser Wissen
Published: Aug 28 2024
Pages: 108
Weight: 0.37
Height: 0.26 Width: 6.00 Depth: 9.00
Language: German
ISBN13: 9786207994595
Publisher: Verlag Unser Wissen
Published: Aug 28 2024
Pages: 108
Weight: 0.37
Height: 0.26 Width: 6.00 Depth: 9.00
Language: German
In der Dienstleistungsbranche hängt der Einfluss eines Unternehmens auf die Qualität der für externe Kunden erbrachten Dienstleistungen von seiner Fähigkeit ab, einen höheren Grad an Zufriedenheit bei seinen internen Kunden oder Mitarbeitern zu erreichen. Eine bessere externe Servicequalität resultiert letztlich aus einer höheren internen Servicequalität. Spirituelle Führung und interne Servicequalität beeinflussen Kundenrezensionen und -wahrnehmungen, indem sie das Verhalten der Mitarbeiter prägen, eine konsistente Leistungserbringung sicherstellen und eine kundenorientierte Kultur fördern. Online-Kundenrezensionen werden als elektronische Mundpropaganda (eWOM) betrachtet, um die Gefühle, Meinungen, Einstellungen, Bedürfnisse und Wünsche sowie Emotionen der Kunden in Bezug auf die Leistungen des Unternehmens zu ermitteln. Sie sind eine wichtige Informationsquelle für die Entscheidungsfindung von potenziellen Kunden. Dieses Buch bietet eine umfassende Untersuchung darüber, wie spirituelle Führung und Kundenrezensionen die Dienstleistungsqualität in der Dienstleistungsbranche synergetisch verbessern können. Es bietet theoretische Einblicke und praktische Anleitungen für Akademiker, Praktiker und Führungskräfte, die einen ganzheitlichen Ansatz für einen exzellenten Service fördern wollen.
Also from
Safaeimanesh, Farzad
Du leadership spirituel aux commentaires des clients
Safaeimanesh, Farzad
Safaeimanesh, Shahrzad
Paperback
$85.00
Dalla leadership spirituale alle recensioni dei clienti
Safaeimanesh, Shahrzad
Safaeimanesh, Farzad
Paperback
$85.00
Da Liderança Espiritual às Críticas dos Clientes
Safaeimanesh, Farzad
Safaeimanesh, Shahrzad
Paperback
$85.00
Technologies de libre-service: la prochaine frontière de l'excellence du service
Safaeimanesh, Farzad
Paperback
$108.75
Tecnologie self-service: la prossima frontiera dell'eccellenza del servizio
Safaeimanesh, Farzad
Paperback
$108.75
Tecnologias de autosserviço: a próxima fronteira na excelência dos serviços
Safaeimanesh, Farzad
Paperback
$108.75
Also in
General Sociology
I Can't Believe I Did That: The Game That Gives You Points for Sharing Awkward, Awesome, and Unforgettable Memories: Card Games
Nadelberg, David
Katcher, Neil
Other
$20.00
Guerrilleros and Neighbours in Arms: Identities & Cultures of Anti-Fascist Resistance in Spain
Marco
Paperback
From $24.99
Urban Revolutions: Urbanisation and (Neo-)Colonialism in Transatlantic Context
Kipfer, Stefan
Paperback
$43.50
The Destiny of Modern Societies: The Calvinist Predestination of a New Society
Zafirovski, Milan
Paperback
$72.50
The Agrarian Seeds of Empire: The Political Economy of Agriculture in Us State Building
Bauerly, Brad
Paperback
$43.50
The Sociogony: Social Facts and the Ontology of Objects, Things, and Monsters
Worrell, Mark P.
Paperback
$43.50
Revolution and Its Alternatives: Other Marxisms, Other Empowerments, Other Priorities
Brass, Tom
Paperback
$43.50
How to Be Less Stupid about Race: On Racism, White Supremacy, and the Racial Divide
Fleming, Crystal M.
Hardcover
From $12.99
The Day It Finally Happens: Alien Contact, Dinosaur Parks, Immortal Humans--And Other Possible Phenomena
Pearl, Mike
Paperback
$19.00
Building Communities from the Inside Out: A Path Toward Finding and Mobilizing a Community's Assets
Kretzmann, John P.
Paperback
$9.99
Something New Under the Sun: An Environmental History of the Twentieth-Century World
McNeill, J. R.
Paperback
$10.99
Too Many People?: Population, Immigration, and the Environmental Crisis
Angus, Ian
Butler, Simon
Paperback
$27.55
Screening Out the Past: The Birth of Mass Culture and the Motion Picture Industry
May, Lary
Paperback
$42.00
The Clash of Globalizations: Neo-Liberalism, the Third Way and Anti-Globalization
Kiely, Ray
Paperback
$30.00
Aging Out: An Exploration of Caregiving, Community, and How Americans Grow Old
Schiller, Lucy
Hardcover
$26.99
Pay Attention: How the Algorithms and Media Wars Are Suppressing Truth and Rewiring Your Brain
Pakman, David
Hardcover
$28.50
Shadow Before the Flame: The Hindenburg Disaster and the Prelude to War
Katz, Catherine Grace
Hardcover
$31.50
There Is No Place for Us: Working and Homeless in America (Pulitzer Prize Winner)
Goldstone, Brian
Paperback
$18.00
AI for Good: How Real People Are Using Artificial Intelligence to Fix Things That Matter
Tyrangiel, Josh
Hardcover
$27.55
If Anyone Builds It, Everyone Dies: Why Superhuman AI Would Kill Us All
Yudkowsky, Eliezer
Soares, Nate
Hardcover
From $19.99
The Story of Your Life: How Social Media Shapes the Way We Experience Everything
Jezer-Morton, Kathryn
Hardcover
$27.00
The New Dark Ages: The Death of Reading and the Dawn of the Post-Literate Society
Marriott, James
Hardcover
$23.40
An American Girl: How a Billion-Dollar Doll and Its Unlikely Founder Changed Girlhood Forever
Fitzsimons, Amanda
Hardcover
$27.00
Andy's Bravo Scrapbook: Twenty Years Behind the Scenes of the Real Housewives and the Bravoverse
Cohen, Andy
Hardcover
$34.20
The Goddess That Failed: Feminism's Unending War against Men, Families, and Civilization Itself
Fiamengo, Janice
Paperback
$23.74
Decreation: Poetry, Essays, Opera (by the Winner of the Nobel Prize in Literature)
Carson, Anne
Paperback
$18.05
American Alt: A True Story of Madness and Friendship in a Fractured Country
Lockhart, Chris
Hardcover
$27.00
Mailman: My Wild Ride Delivering the Mail in Appalachia and Finally Finding Home
Grant, Stephen Starring
Paperback
$17.10
Expecting Better: Why the Conventional Pregnancy Wisdom Is Wrong--and What You Really Need to Know
Oster, Emily
Paperback
$18.05
Doing Small Things with Great Love: How Everyday Humanitarians Are Changing the World
Eubank, Sharon
Hardcover
$23.74
The Culting of America: What Makes a Cult and Why We Love Them
Reed, Amy
Mestyanek Young, Daniella
Hardcover
$33.25
Like, Follow, Subscribe: Influencer Kids and the Cost of a Childhood Online
Latifi, Fortesa
Hardcover
$28.50
There Is No Place for Us: Working and Homeless in America (Pulitzer Prize Winner)
Goldstone, Brian
Hardcover
From $12.99
Freedom Is a Constant Struggle: Ferguson, Palestine, and the Foundations of a Movement
Davis, Angela Y.
Paperback
From $10.99
Girl on Girl: How Pop Culture Turned a Generation of Women Against Themselves
Gilbert, Sophie
Paperback
$18.00
The Power Broker (Pulitzer Prize Winner): Robert Moses and the Fall of New York
Caro, Robert A.
Paperback
$25.20
Revenge of the Tipping Point: Overstories, Superspreaders, and the Rise of Social Engineering
Gladwell, Malcolm
Paperback
From $12.99
Why We Ask Why: The Science of Explanation and the Human Drive to Understand
Lombrozo, Tania
Hardcover
$27.00
Let This Radicalize You: Organizing and the Revolution of Reciprocal Care
Hayes, Kelly
Kaba, Mariame
Paperback
From $10.99
The Tribe and I Have Spoken: The Definitive (Unofficial) Lore and Legacy from the Game's Smartest Surviving Loser
Kavutskiy, Alex
Cesternino, Rob
Hardcover
$30.40
Scream with Me: Horror Films and the Rise of American Feminism (1968-1980)
Johnson, Eleanor
Hardcover
$28.50
Life After Cars: Freeing Ourselves from the Tyranny of the Automobile
Goodyear, Sarah
Gordon, Doug
Naparstek, Aaron
Hardcover
$26.60
Prophecy: Prediction, Power, and the Fight for the Future, from Ancient Oracles to AI
Veliz, Carissa
Hardcover
$31.50
The Agatha Christie Cure: What Reading the Queen of Crime Taught Me about Life
Rentzenbrink, Cathy
Hardcover
$28.80
The Unsettling of America (50th Anniversary Edition): Culture and Agriculture
Berry, Wendell
Paperback
$18.00
Midnight in Chernobyl: The Untold Story of the World's Greatest Nuclear Disaster
Higginbotham, Adam
Paperback
$20.89
The Fourth Turning: What the Cycles of History Tell Us about America's Next Rendezvous with Destiny
Howe, Neil
Strauss, William
Paperback
$20.90
Who We Are Becoming Matters: The Courage, Wisdom, and Aloha We Need in a Timeplace of Collapse
Wong, Norma Kaweloku
Paperback
$17.96
Our Minds Were Always Free: A History of How Black Brilliance Was Exploited--And the Fight to Retake Control
Davis, Lisa E.
Hardcover
$26.10
How to Break Up with Your Phone, Revised Edition: The 30-Day Digital Detox Plan
Price, Catherine
Paperback
$15.19
Chase's Calendar of Events 2027: The Ultimate Go-To Guide for Special Days, Weeks and Months
Chase's, Editors Of
Paperback
$159.50
Obsolete: The AI Industry's Trillion Dollar Race to Replace Us--And How to Stop It
Lovely, Garrison
Paperback
$21.80
From Life Itself: Turkey, Istanbul, and a Neighborhood in the Age of Erdoğan
Hansen, Suzy
Hardcover
$28.50
Te vas a morir y todavía no has empezado a vivir: 29 principios para vivir mejor (y con más sentido)
Moreno Montana, Uli
Falces, Laura
Paperback
$16.79
Not My Circus: Living with Courage, Conviction, and Compassion in a World of Chaos
Batterson, Mark
Hardcover
$27.55
In Sickness and in Health: Love Stories from the Front Lines of America's Caregiving Crisis
Mauldin, Laura
Hardcover
$27.00