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Mergulhar na mente do cliente
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ISBN10: 6202470542
ISBN13: 9786202470544
Publisher: Edicoes Nosso Conhecimento
Published: Jun 26 2025
Pages: 120
Weight: 0.38
Height: 0.28 Width: 6.00 Depth: 9.00
Language: Portuguese
ISBN13: 9786202470544
Publisher: Edicoes Nosso Conhecimento
Published: Jun 26 2025
Pages: 120
Weight: 0.38
Height: 0.28 Width: 6.00 Depth: 9.00
Language: Portuguese
Somos criaturas de hábitos, e é por isso que, desde muito cedo, todos passamos por um processo de socialização. Aprendemos a fazer coisas como escrever o nosso nome, ou colocar os braços de uma determinada forma, e desenvolvemos padrões de hábitos, a chamada zona de conforto. Este é o conjunto de comportamentos eficazes que nos são mais naturais. A nossa zona de conforto é o nosso estilo social, um conjunto de comportamentos interpessoais que utilizamos mais frequentemente e com os quais nos sentimos mais confortáveis quando interagimos com os outros. Formamos impressões caraterÃsticas das outras pessoas quando as conhecemos. A partir da nossa zona de conforto, julgamos o comportamento da outra pessoa. O julgamento será positivo na medida em que o comportamento da pessoa corresponda à s nossas expectativas. O juÃzo será negativo na medida em que o comportamento não corresponda à s nossas expectativas. A qualidade geral diz respeito apenas ao comportamento percepcionado. A qualidade geral diz respeito apenas ao que ouvimos e vemos. Não diz respeito a caraterÃsticas pessoais como a inteligência, os valores, os sentimentos, as capacidades ou a motivação.
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