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Sistema di pagamento elettronico e soddisfazione dei clienti delle banche di Ilorin
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ISBN10: 6208622336
ISBN13: 9786208622336
Publisher: Edizioni Sapienza
Published: Jan 31 2025
Pages: 96
Weight: 0.31
Height: 0.23 Width: 6.00 Depth: 9.00
Language: Italian
ISBN13: 9786208622336
Publisher: Edizioni Sapienza
Published: Jan 31 2025
Pages: 96
Weight: 0.31
Height: 0.23 Width: 6.00 Depth: 9.00
Language: Italian
Il sistema di pagamento elettronico adottato nel sistema finanziario nigeriano dovrebbe risolvere le sfide insite nel sistema di regolamento e pagamento manuale. Nonostante la serie di innovazioni tecnologiche dei sistemi di pagamento elettronici, l'uso del contante rappresenta ancora oltre il 99% delle transazioni totali a dicembre 2012, come indicato dalla CBN nel 2013. Questo studio ha quindi esaminato il sistema di pagamento elettronico e la soddisfazione dei clienti delle banche nella metropoli di Ilorin, nello Stato di Kwara, in Nigeria. I dati ottenuti sono stati sottoposti a regressioni dprobit, probit e logit. Il risultato principale di questo studio ha mostrato che il sistema di pagamento elettronico ha un impatto significativo sulla soddisfazione dei clienti, anche se con le relative sfide. Lo studio raccomanda pertanto che: (i) la Banca Centrale della Nigeria dovrebbe mettere in atto una politica di transazioni elettroniche per incoraggiare un maggior numero di clienti ad adottare l'uso della piattaforma elettronica; e (ii) il governo dovrebbe creare le infrastrutture necessarie, in particolare un'alimentazione elettrica stabile. Se le raccomandazioni di cui sopra saranno pienamente attuate, è probabile che un maggior numero di utenti adotterà la tecnologia per effettuare le proprie transazioni, con effetti positivi sul sistema finanziario nigeriano.
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