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Impacto da administração pública eletrónica na prestação de serviços
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ISBN10: 6207669142
ISBN13: 9786207669141
Publisher: Edicoes Nosso Conhecimento
Published: Jun 16 2024
Pages: 68
Weight: 0.25
Height: 0.16 Width: 6.00 Depth: 9.00
Language: Portuguese
ISBN13: 9786207669141
Publisher: Edicoes Nosso Conhecimento
Published: Jun 16 2024
Pages: 68
Weight: 0.25
Height: 0.16 Width: 6.00 Depth: 9.00
Language: Portuguese
O investigador definiu objectivos para orientar a investigação, que consistiam em avaliar em que medida a administração pública eletrónica está a ser utilizada total ou parcialmente na Câmara Municipal de Bulawayo, analisar o valor acrescentado pela utilização da administração pública eletrónica na melhoria da prestação de serviços, examinar os canais de prestação de serviços electrónicos que a Câmara Municipal de Bulawayo está a utilizar, examinar os desafios associados à utilização da administração pública eletrónica e recomendar estratégias que possam ser utilizadas para melhorar a utilização da administração pública eletrónica. A Câmara Municipal de Bulawayo começou a utilizar a administração pública eletrónica há vários anos, mas ainda enfrenta desafios na prestação de serviços eficientes e eficazes aos residentes. Neste sentido, era imperativo descobrir, através desta investigação, como os desafios enfrentados na administração pública eletrónica podem ser minimizados e os benefÃcios maximizados. O capÃtulo dois apresenta a revisão da literatura sobre os serviços electrónicos prestados pelas autoridades locais em todo o mundo e as estações de serviços electrónicos que são utilizadas, as inter-relações na administração pública eletrónica, os desafios como as redes de Internet deficientes, a falta de aparelhos, a resistência dos residentes, as estruturas internas deficientes, a falta de competências em TIC e a falta de capital.
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