Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Service Quality in the Supply Chain

Service Quality in the Supply Chain

de Araujo Costa, Luiz Felipe
Lira Pinto, José Roberto, Jr.
de Farias, Rafhael Lage

Paperback

Technology & Engineering

ISBN10: 6209200842
ISBN13: 9786209200847
Publisher: Our Knowledge Publishing
Published: Nov 5 2025
Pages: 68
Weight: 0.23
Height: 0.16 Width: 6.00 Depth: 9.00
Language: English
The main objective of this study was to measure the level of service quality offered by suppliers that make up the supply chain of the motorcycle sector in the Manaus Industrial Hub, investigating whether the service quality offered by certified suppliers is superior to that of non-certified suppliers. The service sector has been growing every year and occupying a prominent position in the economies of all developed countries. However, in order to satisfy service customers, companies need to generate a value package that guarantees customer satisfaction, which means that the service must be performed correctly and meet consumer expectations. One of the best known and most recognized standards worldwide is ISO 9001. According to the Brazilian Association of Technical Standards (ABNT), the implementation of a quality management system represents the acquisition of an important tool that enables the optimization of various processes within the organization and also demonstrates a concern for the continuous improvement of the products and services provided.

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