Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results

Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results

Phillips, Ellen

Paperback

Consumer ReferenceGrammar & StyleWriting Instruction

ISBN10: 0375701206
ISBN13: 9780375701207
Publisher: Vintage
Published: Dec 22 1998
Pages: 352
Weight: 0.66
Height: 0.79 Width: 5.23 Depth: 8.05
Language: English
How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.

The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.

Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:

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