Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
SIGESTI - Information Technology Support Management System

SIGESTI - Information Technology Support Management System

Barcelos, André
Ferraciolli, Silas
Hirano, Francisco

Paperback

General Computers

ISBN10: 6208813816
ISBN13: 9786208813819
Publisher: Our Knowledge Publishing
Published: Mar 31 2025
Pages: 52
Weight: 0.18
Height: 0.12 Width: 6.00 Depth: 9.00
Language: English
The aim of this work is to present the development of a system for managing support as a service in the area of information technology. All stages of the system's development are based on agile development methodologies, using agile development methods and tools such as Scrum, XP and Grails. The interest of this work lies in the use of the final product developed; SIGESTI (Information Technology Support Management System), which will be used in the workplaces of the respective project directors for testing and then made available for free download from the project's official website, as well as its source code, under the GNU GPL v3 license. This work presents the development methodologies, technologies used, definitions of the languages covered and development standards. It deals comprehensively with the significant content covered in the subjects of the higher education course in internet systems technology.

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