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Gestionar conflictos con el método Thomas-Kilmann
Paperback
Series: Superar la Traición: Guías Prácticas Para Reparar y Reinventar, Book 5
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Publisher: Independently Published
Published: Aug 13 2024
Pages: 186
Weight: 0.42
Height: 0.40 Width: 5.00 Depth: 8.00
Language: Spanish
Cada año, los conflictos cuestan a las empresas y organizaciones miles de millones de dólares en pérdidas de productividad, creatividad y moral. Un estudio realizado por el CPP Global Human Capital Report revela que el 85% de los empleados enfrentan conflictos en el lugar de trabajo, y que estos conflictos, si se gestionan mal, pueden resultar en una disminución del 50% en la efectividad de los equipos. Además, un informe de la Universidad de Harvard indica que los conflictos no resueltos pueden provocar hasta un 20% adicional de rotación en los equipos.
Frente a esta alarmante constatación, se vuelve imperativo desarrollar habilidades efectivas para la gestión de conflictos. Precisamente eso es lo que propone este libro: una exploración profunda del método Thomas-Kilmann, un enfoque probado para transformar los conflictos en oportunidades de aprendizaje y crecimiento. Descubre los 5 estilos clave de gestión de conflictos: - Competencia (8%): Ganar a toda costa? Este estilo, aunque a veces efectivo a corto plazo, puede dañar las relaciones y dejar un sabor amargo.- Compromiso (35%): Encuentra un terreno común. Este estilo, a menudo utilizado por defecto, puede dejar insatisfacciones y frustraciones.
- Evitación (45%): Evitar los conflictos? Este estilo, aunque tentador, puede retrasar los problemas y agravarlos a largo plazo.
- Acomodación (10%): Cede para calmar las tensiones. Este estilo, a veces necesario, puede llevarte a sacrificar tus necesidades e intereses. Identifica tu estilo y adáptalo a cada situación. Este libro te ofrece una prueba para identificar tu estilo dominante y te guÃa para desarrollar un enfoque flexible, utilizando las fortalezas de cada estilo según el contexto y las personas involucradas. Aprende a: - Escuchar activamente y reformular para desactivar tensiones.
- Identificar los intereses subyacentes de cada parte.
- Crear un clima de confianza y respeto mutuo.
- Generar opciones creativas para soluciones ganar-ganar.
- Manejar tus emociones y las de los demás bajo presión. Este libro te da las claves para: - Mejorar tus relaciones personales y profesionales.
- Aumentar tu productividad y efectividad.
- Reducir el estrés y crear un entorno de trabajo más positivo.
- Desarrollar tus habilidades en comunicación y negociación. Conviértete en un experto en la gestión de conflictos y construye relaciones sólidas y duraderas.
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