Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Technical Support Essentials: Advice You Can Use to Succeed in Technical Support

Technical Support Essentials: Advice You Can Use to Succeed in Technical Support

Sanchez, Andrew
Sleeth, Karen

Paperback

NetworkingProgramming

Publisher Price: $44.99

ISBN10: 1430225475
ISBN13: 9781430225478
Publisher: Apress
Published: Dec 30 2009
Pages: 269
Weight: 1.13
Height: 0.93 Width: 7.62 Depth: 9.26
Language: English
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields--such as management, economics, leadership, and psychology--and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book's broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.

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