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3038 Hennepin Ave Minneapolis, MN
612-822-4611
Building a Trusted Expert Culture: Six Pillars of CRM Success

Building a Trusted Expert Culture: Six Pillars of CRM Success

Paperback

Business General

ISBN10: 0989291049
ISBN13: 9780989291040
Publisher: Createspace
Published: Jan 31 2015
Pages: 64
Weight: 0.19
Height: 0.13 Width: 5.51 Depth: 8.50
Language: English
With nearly twenty years experience in customer relationship management, Gordon Hilleque puts his expertise to work in Building a Trusted Expert Culture: Six Pillars of CRM Success. In it, he tackles one of the biggest challenges in the field--adoption. As a companion book to Trusted Expert Formation: Re-envisioning Your Approach to CRM, Building a Trusted Expert Culture is a comprehensive guide to successful CRM adoption. It debunks industry trends, gets down to what really inspires customer loyalty, and provides powerful solutions to issues that will derail implementation. Building a Trusted Expert Culture: Six Pillars of CRM Success explains how to develop effective team techniques and outlines essential pillars to support customer care transformation. It is an indispensable CRM resource.

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Business General