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By the Numbers: Principles of Automotive Parts Management, Second Edition
Paperback
Technology & EngineeringAuto RepairAutomobiles
ISBN13: 9781468608304
Publisher: SAE International
Published: Oct 28 2024
Pages: 268
Weight: 1.64
Height: 0.70 Width: 8.00 Depth: 10.00
Language: English
In By the Numbers, industry expert Gary J. Naples offers a comprehensive guide to navigating the complexities of modern parts department management. Designed for both new and experienced professionals, this book provides a solid foundation in essential business and personnel management techniques.
Understanding that effective parts management requires more than just product knowledge, the author explores the broader aspects of the role, including:
- Business acumen: Develop the financial and operational skills needed to succeed.
- Inventory management: Optimize stock levels and reduce costs.
- Team leadership: Build and motivate a high-performing team.
- Customer service: Deliver exceptional service to enhance customer satisfaction.
Featuring a new self-assessment tool, Inventory Effectiveness Quotient (IEQ), this book empowers parts managers to measure and benchmark their department's performance.
With clear explanations, practical examples, and real-world case studies, By the Numbers equips readers with the tools and knowledge to excel in today's dynamic automotive industry.
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