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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience That Builds Loyalty Forever
Hardcover
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ISBN13: 9781264825516
Publisher: McGraw-Hill Companies
Published: Oct 9 2023
Pages: 240
Weight: 1.00
Height: 0.69 Width: 6.30 Depth: 9.27
Language: English
- Transforming your most angry, upset, I'll never use you again! customers into true company loyalists via the scientifically proven principles of customer service recovery.
- Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis.
- Making the right moves to keep your company popular on social media by gently winning over your critics even before they post.
- Creating and providing customer service training to your workforce--yes, Micah actually includes step-by-step instructions for how to set up a winning, sustainable, world class customer service training program. By reading Can Your Customer Service Do This? and applying its easy to understand lessons, soon you'll be leaps and bounds beyond your competition. (Unless you make the mistake of sharing this book with your competitors!)
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