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The Fine Art of the Big Talk: How to Win Clients, Deliver Great Presentations, and Solve Conflicts at Work
Hardcover
Business GeneralGeneral Parenting
ISBN13: 9781401302344
Publisher: Hyperion Books
Published: Jan 1 2008
Pages: 256
Weight: 1.00
Height: 0.90 Width: 5.70 Depth: 8.60
Language: English
- Become skilled at the art of quiet negotiation
- Determine your sales message
- Keep meetings on track and stick to an agenda
- Analyze what your body language conveys (often it's not what you think!)
- Overcome public-speaking fears
- Offer feedback to employees and bosses alike in a constructive, productive way
- Reduce conflict in the office and with customers and clients
- Fire someone or deny someone an expected promotion
- Inform that longtime supplier that his products haven't met with quality standards lately, and tell that major customer that her shipment is going to be late
- Master e-mail and voice messaging etiquette, and make a positive impression every time
- And much more.
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