Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Front Office

Front Office

Abbott, P.
Lewry, S.

Hardcover

Business GeneralManagement

ISBN10: 1138130818
ISBN13: 9781138130814
Publisher: Routledge
Published: Oct 30 2015
Pages: 218
Weight: 1.50
Height: 0.56 Width: 8.00 Depth: 10.00
Language: English
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: - user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook - updated in the light of recent developments such as global distribution systems and the internet - greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment - additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: - Procedural aspects - Dealing with people - Increasing yield - Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

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