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Customer-Committed: How to Create Outstanding Customer Experiences and Strengthen Your Brand

Customer-Committed: How to Create Outstanding Customer Experiences and Strengthen Your Brand

Paperback

Business General

Currently unavailable to order

ISBN10: 3658477008
ISBN13: 9783658477004
Publisher: Springer
Published: May 30 2025
Pages: 140
Weight: 0.66
Height: 0.30 Width: 6.68 Depth: 9.39
Language: English
This book demonstrates why companies must establish and maintain a new - customer-committed - culture and how this transformation can be achieved.

A unique customer experience has never been as critical to success as it is today. Many companies are therefore focusing on customer-oriented processes and the collection of valuable customer data. However, customers are more than just the sum of their data. Special brand experiences and genuine wow moments almost always arise from empathy, a personal touch, or the famous extra mile that employees go for their customers. Mathias Weber vividly illustrates how genuine customer commitment can be achieved in companies and provides the essential tools and measures, along with insights into concrete case studies.

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Business General