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Dealing with an International Clientele: Communications, Diplomacy and Etiquette
Hardcover
Series: Information Services Management
Business GeneralLiterary Criticism
ISBN13: 9783598243707
Publisher: De Gruyter Saur
Published: Jul 27 2005
Pages: 263
Weight: 1.48
Height: 0.84 Width: 6.38 Depth: 9.42
Language: English
This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages.
Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the result of different cultural backgrounds and language.
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