Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple "A simple approach to personal and professional development."

The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple "A simple approach to personal and professional development."

Finn, Jayne

Paperback

Business GeneralManagementSelf-Help

ISBN10: 1519463723
ISBN13: 9781519463722
Publisher: Createspace Independent Publishing Platform
Published: Dec 28 2016
Pages: 106
Weight: 0.29
Height: 0.22 Width: 5.51 Depth: 8.50
Language: English
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This book will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. Call Center Training will lower costs as it can reduce turnover. This will produce a positive environment throughout your company and help influence the organization. Evaluating metrics and coaching are also used to make sure you are reaching your potential, and to keep your skill-set at a high level.

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