Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Knowledge Management and Drivers of Innovation in Services Industries

Knowledge Management and Drivers of Innovation in Services Industries

Lytras, Miltiadis D.
Ordóñez de Pablos, Patricia

Hardcover

Business GeneralGeneral Computers

ISBN10: 1466609486
ISBN13: 9781466609488
Publisher: Igi Global Scientific Publishing
Published: Apr 30 2012
Pages: 350
Weight: 2.42
Height: 0.81 Width: 8.50 Depth: 11.00
Language: English
Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.

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Business General

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