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612-822-4611
Managing for Quality and Performance Excellence

Managing for Quality and Performance Excellence

Paperback

Business General

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ISBN10: 0357984781
ISBN13: 9780357984789
Publisher: Cengage Learning
Published: Mar 1 2024
Pages: 800
Weight: 3.30
Height: 1.20 Width: 8.00 Depth: 9.90
Language: English
Evans' MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 12th EDITION, presents the latest developments in the field as students examine fundamental principles, historical underpinnings of total quality, and quantitative methods and applications, all with a strong focus on Six Sigma and the Malcolm Baldrige framework for performance excellence. Using numerous examples and illustrations of quality management approaches in real organizations, review and discussion questions, cases and experiential projects, it provides a comprehensive foundation for understanding quality management.

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Evans, James

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Business General