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Customer Responsive Management: The Flexible Advantage

Customer Responsive Management: The Flexible Advantage

Paperback

Series: Total Quality Management, Book 1

Business GeneralMarketing

Currently unavailable to order

ISBN10: 1557865051
ISBN13: 9781557865052
Publisher: Wiley
Published: Dec 16 1996
Pages: 286
Weight: 1.10
Height: 0.93 Width: 5.53 Depth: 8.43
Language: English
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.

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Business General