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Governança eletrónica no setor público: um estudo de caso do CAS na Tanzânia
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ISBN10: 6202467185
ISBN13: 9786202467186
Publisher: Edicoes Nosso Conhecimento
Published: Jun 25 2025
Pages: 240
Weight: 0.72
Height: 0.55 Width: 6.00 Depth: 9.00
Language: Portuguese
ISBN13: 9786202467186
Publisher: Edicoes Nosso Conhecimento
Published: Jun 25 2025
Pages: 240
Weight: 0.72
Height: 0.55 Width: 6.00 Depth: 9.00
Language: Portuguese
O trabalho demonstra que, apesar do rápido desenvolvimento e adoção das tecnologias da informação e comunicação (TIC), a implementação do Sistema Central de Admissão (CAS) na Tanzânia é dificultada pelo facto de a maioria dos utilizadores finais do CAS (especialmente os candidatos) ter acesso relativamente baixo à infraestrutura de TIC. Vários fatores continuam a ter um efeito significativo na implementação do CAS, o que, por sua vez, tem implicações na adoção de serviços de admissão melhorados e na garantia da qualidade. A exclusão digital, a resistência à mudança por parte de algumas instituições de ensino superior (IES), as competências insuficientes em TIC entre os candidatos, os custos dos serviços de Internet, o fornecimento de eletricidade pouco fiável e a falta de especialistas em TI continuam a frustrar o objetivo de melhorar a prestação dos serviços de admissão e a garantia da qualidade. Como inovação tecnológica no local de trabalho, o CAS levou a uma reestruturação das tarefas de admissão entre os responsáveis pelo processo, à necessidade de rever as descrições de funções, introduziu controlos mais rigorosos sobre os processos de admissão e moldou a identidade profissional e a autoapresentação dos funcionários responsáveis pelo processo.
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