Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Reception as a management strategy in the Family Health Centre

Reception as a management strategy in the Family Health Centre

Ransolin, Andressa
Welter, Joyce B.
Poganski, Giovanni

Paperback

Management

ISBN10: 6207982673
ISBN13: 9786207982677
Publisher: Our Knowledge Publishing
Published: Aug 24 2024
Pages: 72
Weight: 0.26
Height: 0.17 Width: 6.00 Depth: 9.00
Language: English
This is a Care Practice with the aim of improving reception as a management strategy in a Family Health Centre. In this scenario, strategies for Permanent and Continuing Education were developed and a flowchart for organising user reception was implemented. Among the activities developed was health education with users in the waiting room, and the production of educational banners and folders to raise awareness about reception. The eSF carried out ongoing continuing education activities during team meetings, working on the themes of welcoming and humanisation. It is understood that, as a whole, the actions carried out in practice strengthened the bond between user and team, enabling interaction between the subjects involved, favouring the management process and qualifying the care provided. As a result of this experience, we saw a reduction of almost 10 per cent in the number of absences from scheduled appointments, and a reduction of one month in the time taken to book appointments, which enabled us to experience the management process in Primary Care, experiencing the challenges faced on a daily basis.

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