Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Service Failures and Recovery in Tourism and Hospitality: A Practical Manual

Service Failures and Recovery in Tourism and Hospitality: A Practical Manual

Koc, Erdogan

Hardcover

Business GeneralTravel General

Currently unavailable to order

ISBN10: 1786390671
ISBN13: 9781786390677
Publisher: Cab International
Published: Oct 20 2017
Pages: 244
Weight: 1.75
Height: 0.80 Width: 6.60 Depth: 9.70
Language: English
Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services.Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff.This book is enhanced with supplementary resources including customizable lecture slides.

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