• Open Daily: 10am - 10pm
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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Service quality from the guest's view: Manual for more service quality in hotels and restaurants

Service quality from the guest's view: Manual for more service quality in hotels and restaurants

Paperback

Business General

ISBN10: 3734735378
ISBN13: 9783734735370
Publisher: Bod - Books on Demand
Published: Dec 2 2014
Pages: 66
Weight: 0.20
Height: 0.14 Width: 5.83 Depth: 8.27
Language: English
Dear Readers, We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest s point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.

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Business General