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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Service quality in the healthcare sector

Service quality in the healthcare sector

Plaichner, Roman

Paperback

Management

ISBN10: 6207944577
ISBN13: 9786207944576
Publisher: Our Knowledge Publishing
Published: Aug 14 2024
Pages: 76
Weight: 0.27
Height: 0.18 Width: 6.00 Depth: 9.00
Language: English
The aim of this bachelor thesis is i) to provide an overview of the background to service quality in the healthcare sector and ii) to shed light on the factors that can improve service quality in the healthcare sector. In addition, a connection between these factors and how they affect service quality in the healthcare sector as a whole will be presented. The 5 factors that lead to an increase in service quality can be seen in the GAP model by Zeithaml, Berry & Parasuraman (1988) and have been very thoroughly collected and analyzed. Other factors that are directly related to service quality improvement have been documented and compared using significant literature. This work shows that service quality in the service sector can be equated with service quality in the healthcare sector. Service quality is mainly improved by minimizing or closing the 5 factors described in the GAP model, which are closely related to each other.

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