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Atención Centrada En El Cliente Interno
Paperback
ISBN13: 9786280208763
Publisher: Independently Published
Published: Oct 15 2025
Pages: 190
Weight: 0.58
Height: 0.40 Width: 6.00 Depth: 9.00
Language: Spanish
colectiva, en la que todos son clientes y, al mismo tiempo, proveedores dentro de la organización,
ya sea pública o privada. La propuesta parte de un principio fundamental: priorizar la satisfacción
lugar cuando se habla de servicio.
El modelo de gestión se sustenta en cuatro enfoques complementarios, todos orientados a un
mismo objetivo y compromiso: satisfacer las necesidades y expectativas del público interno:
- Entre los integrantes de cada equipo de trabajo.
- Al interior de una dependencia, a través de sus diferentes equipos.
- Entre las distintas dependencias de la organización.
- De la empresa hacia sus colaboradores.
servicios dentro de la relación entre cliente interno y proveedor interno. Esto configura un amplio
entramado relacional basado en el equilibrio de dar y recibir al interior de la organización.
En este marco, se proponen instrumentos para medir la percepción sobre la calidad de los bienes y
servicios generados en el intercambio entre compañeros en los siguientes ámbitos:
- Lo que se provee a los pares del equipo.
- Lo que se recibe de los pares del equipo.
- Lo que se provee a otras dependencias.
- Lo que se recibe de las demás dependencias.
interno desde un enfoque teórico-práctico y colectivo, con el propósito de mejorar la calidad de
vida laboral, y de esta manera generar impactos positivos tanto en los colaboradores como en la
empresa y sus clientes externos.
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