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El Lenguaje del Servicio al Cliente - Libro 1 / The Language of Customer Service - Book 1: Bilingual Spanish-English (español-inglés) Call Centers Voc
Paperback
Series: Bilingual Vocabulary Novels - Spanish-English ( Español-Inglés ) Vocabulary & Reading Comprehension
Publisher: Independently Published
Published: Dec 15 2025
Pages: 162
Weight: 0.50
Height: 0.35 Width: 6.00 Depth: 9.00
Language: Spanish
El Lenguaje del Servicio al Cliente / The Language of Customer Service transforma el aprendizaje del vocabulario profesional español-inglés en una experiencia narrativa inmersiva, práctica y profundamente humana.
A través de una novela educativa única, este libro acompaña a Valeria Cruz mientras inicia su carrera en un centro de atención al cliente y aprende el lenguaje real del servicio profesional: la recepción, los turnos, las llamadas entrantes y salientes, la comunicación clara, la empatÃa, la gestión de conflictos, la facturación, el soporte técnico y el trabajo en equipo.
Perfecto para estudiantes, autodidactas, profesionales, inmigrantes, candidatos a exámenes y cualquier persona que desea dominar el inglés y el español profesionales para desenvolverse con confianza en entornos de atención al cliente y comunicación laboral.
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