Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Strategic Listening: How Managers, Coworkers, and Organizations Can Become Better at Listening

Strategic Listening: How Managers, Coworkers, and Organizations Can Become Better at Listening

Heide, Mats
Svingstedt, Anette

Hardcover

Business GeneralManagement

ISBN10: 1032537671
ISBN13: 9781032537672
Publisher: Productivity Press
Published: Nov 28 2023
Pages: 106
Weight: 0.96
Height: 0.31 Width: 7.00 Depth: 10.00
Language: English

Listening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher productivity and quality of work, increased sales, better relationships with customers and employees, and many other positive effects. To the extent that listening takes place, organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening, thoughts about who should listen, when it should happen, and so on. An organization's listening must become a strategic issue to exploit the great potential of increased listening.

1 different editions

Also available

Also from

Heide, Mats

View All

Also in

Management

View All