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Understanding Customer Service: A must read for everyone in Service Industry!
Paperback
Series: Cross the Bridge
Business GeneralGeneral Education
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ISBN13: 9789334035230
Publisher: Raja Rammohun Roy National Agency for ISBN (H
Published: May 23 2023
Pages: 86
Weight: 0.21
Height: 0.18 Width: 5.00 Depth: 8.00
Language: English
It is about understanding people.
Every day, professionals deal with customers-
Angry customers... confused customers... demanding customers.
But very few truly understand what customer service really means. Understanding Customer Service is a practical and experience-driven guide that goes beyond textbook definitions and scripted responses. Written from real-life corporate experience, this book reveals the human side of customer interactions-and what it truly takes to handle them effectively. Inside this book, you will learn:
How to handle difficult and emotional customers
The importance of customer sensitivity
How to communicate effectively and close issues professionally
Real-world situations and how to deal with them This is not a book of rules-
- It is a book of understanding.
- If you work in any customer-facing role...
- Or want to build a successful career in the service industry...
Because great service is not about processes...
It is about people. Customer service is not a skill-it is an understanding.
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