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Evolution and Challenges of Quality Management in the Public Sector

Evolution and Challenges of Quality Management in the Public Sector

Paperback

Business General

ISBN10: 6203892521
ISBN13: 9786203892529
Publisher: Our Knowledge Publishing
Published: Apr 22 2025
Pages: 208
Weight: 0.63
Height: 0.48 Width: 6.00 Depth: 9.00
Language: English
This book explores the evolution and challenges of quality management in the public sector. It examines key concepts (management, quality, agility, value co-creation), their application in public services (particularly through digitalization), and the interactions between them. The study examines the importance of service quality for citizen satisfaction, innovation, and organizational agility. Moroccan local authorities serve as the context for application, with a focus on quality structuring and tools such as Qualiville. Case studies illustrate implementation. The objective is to provide a theoretical and practical framework for improving public sector performance.

Also from

El Abbas El Ghaleb, Najoua

Also in

Business General