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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's Families

Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's Families

Paperback

Business GeneralManagement

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ISBN10: 1879651440
ISBN13: 9781879651449
Publisher: Companion Press (CO)
Published: Apr 1 2005
Pages: 233
Weight: 0.90
Height: 0.70 Width: 5.90 Depth: 8.90
Language: English
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's experience economy customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

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Wolfelt, Alan

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Management