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Künstliche Intelligenz und Patientenzufriedenheit: Innovationen, Chancen und Grenzen im Gesundheitswesen
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ISBN10: 3384733924
ISBN13: 9783384733924
Publisher: Phoenix Consulting LLC
Published: Oct 20 2025
Pages: 524
Weight: 1.36
Height: 1.17 Width: 5.83 Depth: 8.27
Language: German
ISBN13: 9783384733924
Publisher: Phoenix Consulting LLC
Published: Oct 20 2025
Pages: 524
Weight: 1.36
Height: 1.17 Width: 5.83 Depth: 8.27
Language: German
Wie künstliche Intelligenz die Patientenzufriedenheit verbessert und wie diese in der Praxis eingesetzt werden kann. Patientenzufriedenheit gilt heute als einer der zentralen Erfolgsfaktoren im Gesundheitswesen. Sie beeinflusst nicht nur die Reputation einer Klinik, sondern zunehmend auch ökonomische Aspekte wie Fallzahlen, Verweildauer und Abrechnungsmodelle. Kliniken, die es schaffen, die Erwartungen ihrer Patienten zu erfüllen oder gar zu übertreffen, profitieren von höherer Bindung, Weiterempfehlungen und einem gestärkten Vertrauensverhältnis. Mit der fortschreitenden Digitalisierung tritt in diese komplexe Dynamik ein neuer Akteur: die Künstliche Intelligenz (KI). Ob in der Terminplanung, in der Radiologie oder in der direkten Kommunikation durch Chatbots - KI wird längst nicht mehr nur als technische Spielerei verstanden, sondern als strategisches Werkzeug, das Abläufe optimieren und personalisierte Betreuung ermöglichen kann. Ziel dieses Buches ist es, Patientenzufriedenheit und Künstliche Intelligenz systematisch miteinander zu verbinden. Während die wissenschaftliche Literatur bisher meist auf einzelne Aspekte fokussiert (z. B. KI in der Diagnostik), wird hier eine praxisorientierte Gesamtschau geboten: Welche konkreten Chancen und Risiken ergeben sich für die Patientenerfahrung? Wie können Führungskräfte im Gesundheitswesen die Technologien sinnvoll implementieren? Und wie lässt sich sicherstellen, dass der Mensch trotz algorithmischer Unterstützung im Mittelpunkt bleibt?
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