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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Internal service quality and sustainable human resources management

Internal service quality and sustainable human resources management

Paperback

Business General

ISBN10: 6209411517
ISBN13: 9786209411519
Publisher: Our Knowledge Publishing
Published: Dec 22 2025
Pages: 80
Weight: 0.26
Height: 0.19 Width: 6.00 Depth: 9.00
Language: English
Staff are highly valued in the service-intensive hotel industry. It is therefore necessary to address the ever-growing challenge of staff shortages in this sector! In this context, can internal service quality be a success factor for small and medium-sized hotel businesses? How do customer and employee satisfaction influence each other and what effects does this have on internal and, subsequently, external service quality?

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Business General