Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
The Management of Service Business: Second Edition

The Management of Service Business: Second Edition

Wegner, Christian M.

Paperback

Management

ISBN10: 3759713564
ISBN13: 9783759713568
Publisher: Bod - Books on Demand
Published: Jun 24 2024
Pages: 190
Weight: 0.51
Height: 0.40 Width: 5.83 Depth: 8.27
Language: English
By focusing on the management aspects of the service business for large systems and installations, this book aims at closing the gap in technical literature regarding this subject. It covers all relevant management aspects of this business, like strategy, planning, sales, competition, contracts, and operations. It further gives hints for setting up an international service business and explains the role of of technology and innovation. This second edition includes two new chapters. The fist introduces a new approach for expressing the value of service in monetary terms. The second presents a methodology for valuating a service business. The book addresses systems and installations companies and their service departments, providing them guidance on how to improve the capitalization on the service opportunities yielded by their own installations and to establish service as a strong business pillar generating solid revenues. It also provides valuable information for generic service companies with no own installations business. Target readers are as well customers who operate large systems and installations, to help them in finding the best possible service provider for their technical assets. For suppliers and customers, the book gives advice on how to establish a trustful customer-supplier relationship. Finally, the book addresses young people at the starting point of a manager career in the field of technical services.

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