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Customer Centric Support Services in the Digital Age: The Next Frontier of Competitive Advantage
Hardcover
ISBN13: 9783031370960
Publisher: Palgrave Macmillan
Published: Jan 3 2024
Pages: 294
Weight: 1.17
Height: 0.75 Width: 5.83 Depth: 8.27
Language: English
This book explores how customer service can become the singular competitive differentiator for organizations in the digital era.
Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts.
The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.
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